Honeywell answers to questions I have had...

Case Description: Fax machine not able to receive faxes due to alarm!

Case Comments / Phone Notes: Try putting DSL filter on panel, and take ph# of 94 and check ring count in 95
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Case Description: check 100 troubleshooting

Case Comments / Phone Notes: troubleshooting ... using 6160RF ... verified receiver was cut on A00 ... assigned fobs to a user code ... tested good
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Case Description: open closed report

Case Comments / Phone Notes: informed tech to put a 1 in field 65 and 66
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Case Description: asking about to use gsm only.....

Case Comments / Phone Notes: no phone line...
*55-1
*54-#15
*29-1**
delete phone no...and account.no..
*41*
*42*
*43*
*44*..explained
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Case Description: Can we download to the panel?

Case Comments / Phone Notes: Told him we cannot download to the panel. Needs to do it on his own or his office people do it.
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Case Description: make GSMV backup and telephone primary

Case Comments / Phone Notes: *29 1**

*54 2
*55 0
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Case Description: assign the user to the fob

Case Comments / Phone Notes: tech want to know how to assign the user to the fob
MC 802 #4 49
MC 802 #4 53
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Case Description: i need assistance changing the loop number on zone 19

Case Comments / Phone Notes: waited for alpha keypad ... assisted in *93 of program
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Case Description: dialer format

Case Comments / Phone Notes: gave info
*48=
0 = 3+1; 4+1 ADEMCO Low Speed Standard
1 = 3+1; 4+1 Radionics Standard
2 = 4+2 ADEMCO Low Speed Standard
3 = 4+2 Radionics Standard
5 = ADEMCO Contact ID Reporting w/ 10 digit acct #
6 = 4+2 ADEMCO Express
7 = ADEMCO Contact ID Reporting
8 = 3+1; 4+1 ADEMCO Low Speed Expanded
9 = 3+1; 4+1 Radionics Expand
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Case Description: ck100 showing on the keypad

Case Comments / Phone Notes: found did not accept any codes at all....isolated to the panel and found working fine....having return to the location if still not working then will need to trbleshoot the wiring
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Case Description: not able to arm / disarm the system remotely

Case Comments / Phone Notes: Panel :- wa3001-2.4
informed panel is not compatible
may use 15p, 20p rev 9.12+
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Case Description: LRR not working

Case Comments / Phone Notes: Cust gets an error of no communication path
Check the compatibility of radio and cust is workin with a 3GL/4GL
Explain to cust that is not compatible with is L5100 it is only compatible with the L5200
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